Shipping policy

Shipping Policy

Orders are processed and shipped from Live Laugh Lexi as quickly as possible.

Processing Times

Ready-to-ship items generally ship within 2–4 business days.

Custom orders are longer processing times and will be disclosed at the time of placing order.

Processing times do not include weekends, holidays, or carrier transit time.

Shipping Rates

Shipping charges are calculated and displayed at checkout.

Shipping costs are nonrefundable unless the order was canceled before shipment or Live Laugh Lexi made an error with your order.

Tracking

Once your order ships, tracking information will be sent to the email or phone number provided at checkout.

Please allow time for tracking information to update after your shipping label is created.

Delivery Times

Carrier delivery estimates are not guaranteed.

Live Laugh Lexi is not responsible for shipping delays caused by carriers, weather, holidays, service interruptions, incorrect addresses, or other circumstances outside our control.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Live Laugh Lexi because of an incorrect, incomplete, or undeliverable address, the customer will be responsible for any additional shipping charges required to resend the order.

Lost, Stolen, or Delivered Packages

Once an order has been accepted by the shipping carrier, delivery is handled by that carrier.

Live Laugh Lexi is not responsible for packages that are lost, stolen, damaged in transit, delayed by the carrier, or marked as delivered by the carrier.

If tracking shows that your package was delivered but you have not received it, please contact the shipping carrier directly and, when appropriate, your local post office or local authorities.

We will provide any available tracking or shipment information needed to help you investigate the issue.

Damaged Orders

If your order arrives damaged, please contact Live Laugh Lexi within 3 days of delivery and include photos of the item and packaging.

Incorrect or Missing Items

If you receive the wrong item or your order is missing an item, please contact Live Laugh Lexi within 4 days of delivery.

Please include your order number and photos when applicable so we can correct the issue.

Order Changes and Cancellations

Once an order has entered processing or production, we may be unable to cancel the order or make changes to products, sizes, colors, personalization, or shipping information.

Please review all order details carefully before completing checkout.

Multiple Shipments

Orders containing multiple items may occasionally ship separately. If this happens, you may receive more than one tracking number.

Local Pickup

Local pickup may be available on qualifying orders.

Please wait until you receive notification that your order is ready before arriving for pickup.

Pickup instructions will be provided with your order confirmation or ready-for-pickup notification.

Shipping Questions

For questions about an order or shipment, please contact Live Laugh Lexi at orders@livelaughlexi.com.

Please include your order number so we can assist you as quickly as possible.